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UK

PATIENT OUTCOMES ARE INFLUENCED BY EXPECTATIONS.
UNJUSTIFIED NEGATIVE PRESS NOT ONLY DAMAGES THE NHS, IT CAUSES REAL HARM TO REAL PEOPLE.

 

About Joanne Osmond

Director - Patient Engagement and Advocacy Services (P.E.A.S) Ltd. 

Jo has a background of working within the National Health Service for over 28 years, having been involved in the administration of various health care specialities, before moving into more specific service development/management. 

From 1999 until 2008, Jo managed the West Midlands Adult Cystic Fibrosis Service at Birmingham Heartlands Hospital, where she made a significant contribution to service development, by way of improved facilities, equipment, treatment and multi-disciplinary team resources, and importantly the implementation of a new local funding strategy based on severity banding. 

In April 2008 Joanne left the NHS to take up a new role as Director of Clinical Care at the Cystic Fibrosis Trust, a national patient organisation. Her main focus in this role was the development of an appropriate and sustainable funding model for Cystic Fibrosis (CF) services to ensure the provision of high quality care for all those that suffer with CF, She also implemented a new process of measuring all UK CF services' compliance with established national standards of care via Peer Review, working closely with relevant healthcare professionals to support them to achieve the required standard. 

In November 2013 Jo began work as Patient Advocacy and Projects Manager for a small pharmaceutical company.  The patient focussed projects involved supporting clinical teams in their efforts to improve patient outcomes and address the challenging issue of non-adherence and supporting patients whilst outside the hospital setting, in their endeavours to lead as normal a life as possible, whilst managing everything required to keep them as healthy as possible. 

Jo has a track record of collaborative working with all parties involved in healthcare, from GPs, hospital staff, and department of health officials, commissioners and the pharmaceutical industry.  Her work is supported by over 20 years experience of patient advocacy and understanding of unmet patient/carer need. 

In April 2015 Jo established her own limited company ‘Patient Engagement and Advocacy Services’ (P.E.A.S) in order to continue the work for which she has a passion and a great deal of experience.

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