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UK

PATIENT OUTCOMES ARE INFLUENCED BY EXPECTATIONS.
UNJUSTIFIED NEGATIVE PRESS NOT ONLY DAMAGES THE NHS, IT CAUSES REAL HARM TO REAL PEOPLE.

 

» Big Up the NHS

One stop dermatology service in Newcastle

Steve Smith

Today I took my 85 year old mum to Newcastle Upon Tyne RVI hospital for a check on a possible skin cancer. It all started 12 days ago when my mum went to her local GP. As always she wanted to see a female doctor which was no trouble for the GP's.
Anyway mum was seen by a doctor who saw the darkened skin around a small spot on her left hand.  She inquired how long it had been there and if it had always been as dark. Mum was not sure of either. The doctor made a phone call told mum she would receive a letter from the hospital within 1 week with an appointment for her to see a dermatologist. The letter came within 5 days with an appointment for the following Monday.
The appointment was for 2pm. We arrived for 1.45 we were called in to see the specialist within minutes of registering. The specialist was a female and mentioned the GP had said mum preferred to be seen by female doctors. Well she looked at the spot or wart and said she was pretty certain it was not a cancer she then arranged for the spot or wart to be removed right there & then and it could be sent for biopsy just to make certain it was not a cancer. 30 minutes later mum was taken into a room, she was given a local anaesthetic the spot-wart was removed. From entering  to leaving was less than 1.5 hours.
I can't thank the staff of the NHS enough - doctors, nurses, the porter who took us to the right department, receptionists - each and everyone of them were helpful. I for one am proud of our NHS and would hate to lose it.
Malcolm Alexander

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